绩效评估模板9教学教案.ppt

Ref:TRAINING/HR/SH71107B/rc1Performance AppraisalsPerformance Appraisals绩效评估绩效评估Jean LinJean Lin林友琴林友琴 November 1997November 1997 O&MSH People Management Training O&MSH People Management Training一九九七年十一月一九九七年十一月 上海奥美人力资源管理训练上海奥美人力资源管理训练Ref:TRAINING/HR/SH71107B/rc2Some ViewsSome Views一些看法一些看法n nSome people reckon that performance appraisals are like cleaning a teenagers Some people reckon that performance appraisals are like cleaning a teenagers room:room: everyone wants the result, but no-one wants to do it. everyone wants the result, but no-one wants to do it. 有些人认为绩效评估好比清理青少年的房间一般有些人认为绩效评估好比清理青少年的房间一般? ?每个人都想见到成果，但是却没有人想要去做每个人都想见到成果，但是却没有人想要去做。

n nOthers reckon that being asked to do performance appraisals is like being Others reckon that being asked to do performance appraisals is like being asked to give sailing lessons while you are bailing out the lifeboat: asked to give sailing lessons while you are bailing out the lifeboat: someone someone else wants a result but you are too busy to do it.else wants a result but you are too busy to do it.有些其他人认为被要求做绩效评估好比你正在为救有些其他人认为被要求做绩效评估好比你正在为救生艇抽水使其免於下沉的当时，被要求教别如何航生艇抽水使其免於下沉的当时，被要求教别如何航海：海：有人想要知道结果，但你却太忙而无法完成它有人想要知道结果，但你却太忙而无法完成它Ref:TRAINING/HR/SH71107B/rc3Some Views (Cond)Some Views (Cond)一些看法一些看法 ( (续）续）n nIt is curious that most of us find it hard to get round doing regular appraisals It is curious that most of us find it hard to get round doing regular appraisals of the people who report to us, yet still desperately want feedback from those of the people who report to us, yet still desperately want feedback from those we report to.we report to. 很奇怪的是，我们大多发现找时间替属下做定期评很奇怪的是，我们大多发现找时间替属下做定期评估是件很困难的事，但却拼命地想从自己的老板身估是件很困难的事，但却拼命地想从自己的老板身上得到工作绩效的反馈。

上得到工作绩效的反馈 Ref:TRAINING/HR/SH71107B/rc4Ref:TRAINING/HR/SH71107B/rc5Too BusyToo Busy太忙太忙An appraisal? Trust me. Our future is glorious. Of course the company really An appraisal? Trust me. Our future is glorious. Of course the company really cares about you, but we cant pause in the midst of battle. Onwards and cares about you, but we cant pause in the midst of battle. Onwards and upwardsupwards. .绩效评估？相信我我们的未来是光明灿烂的当然绩效评估？相信我我们的未来是光明灿烂的当然罗！这个公司是真的很关心你的，但是我们不能停在罗！这个公司是真的很关心你的，但是我们不能停在战场的正中央战场的正中央。

Ref:TRAINING/HR/SH71107B/rc6MegalomaniaMegalomania自大狂自大狂You know how important you are to the future of the company. But so too am I. You know how important you are to the future of the company. But so too am I. And I am so busy that I havent got round to thinking much about you. Please And I am so busy that I havent got round to thinking much about you. Please forgive my shortcomings.forgive my shortcomings.你知道你对这公司的未来有多重要，但是我也是我你知道你对这公司的未来有多重要，但是我也是我太忙了，因而没太多时间好好想到你，请原谅我的弱太忙了，因而没太多时间好好想到你，请原谅我的弱点吧！点吧！Ref:TRAINING/HR/SH71107B/rc7Too SeniorToo Senior太资深太资深You are so senior that of course it is not appropriate to evaluate you formally on You are so senior that of course it is not appropriate to evaluate you formally on any of those silly forms. Like you, I really enjoy our partnership and our any of those silly forms. Like you, I really enjoy our partnership and our informal chats. So its not really a problem is it?informal chats. So its not really a problem is it?你实在是太资深了，若要很正式的用这些愚蠢的表格你实在是太资深了，若要很正式的用这些愚蠢的表格来评估你，当然一点都不合适。

我真的很喜欢我们的来评估你，当然一点都不合适我真的很喜欢我们的合作方式和非正式的沟通型态，所以这并不是什麽问合作方式和非正式的沟通型态，所以这并不是什麽问题，不是吗？题，不是吗？Ref:TRAINING/HR/SH71107B/rc8Cop-outCop-out逃避逃避Good question. Tell me how you would like me to appraise you?Good question. Tell me how you would like me to appraise you?(I dont have a clue, but it gets me off the hook for a while.)(I dont have a clue, but it gets me off the hook for a while.)好问题告诉我你希望我怎麽评估你呢？好问题告诉我你希望我怎麽评估你呢？( (我一点想法都没有，这样问他可以让我暂时脱离困我一点想法都没有，这样问他可以让我暂时脱离困揪场揪场? ?Ref:TRAINING/HR/SH71107B/rc9CowardiceCowardice怯懦怯懦A long pause . A long pause . I am surprised that you are asking for an appraisal at this I am surprised that you are asking for an appraisal at this time. It really isnt appropriate.time. It really isnt appropriate.(Doesnt the fool know that he is doing a bad job at the moment?)(Doesnt the fool know that he is doing a bad job at the moment?)( (长时间的鸦雀无声长时间的鸦雀无声).).我很意外你竟然在这个时我很意外你竟然在这个时候提出评估的要求，这个时机真的很不适当。

候提出评估的要求，这个时机真的很不适当 (难道这个笨蛋看不出他现在的工作表现有多糟糕吗难道这个笨蛋看不出他现在的工作表现有多糟糕吗) )Ref:TRAINING/HR/SH71107B/rc10Appraisals Give Us the Chance of .Appraisals Give Us the Chance of .评估让我们有机会评估让我们有机会 .n nFeeding-back constructively on past performanceFeeding-back constructively on past performance 对过去的工作表现给予建设性的反馈对过去的工作表现给予建设性的反馈n nBuilding and re-inforcing working relationshipsBuilding and re-inforcing working relationships 建立更稳健的工作关系建立更稳健的工作关系n nWorking together to agree a development plan to improve future performanceWorking together to agree a development plan to improve future performance 一同形成个人的发展计划，以改善未来工作表现一同形成个人的发展计划，以改善未来工作表现n nSending signals to those who decide ompay and promotionSending signals to those who decide ompay and promotion 让将被升迁或炒鱿鱼的人得到这个讯息让将被升迁或炒鱿鱼的人得到这个讯息Ref:TRAINING/HR/SH71107B/r。