(精品)酒店术语表.doc

附录二 酒店术语表(Hotel English Terms)Terms for Hotel BasicsOperating Modelsfranchising operations cooperative operationsleased operationsmanagement contractwholly owned operationschains operationsHotel Ratings rating systemstars systemdiamonds systemone-star hoteltwo-star hotelthree-star hotelfour-star hotelfive-star hotelService Levelsluxury servicemid-range serviceeconomy servicestar servicediamond serviceHotel Typescity center hotelairport hotelfreeway hotelmotelbusiness hotelresort hotelextended-stay hotelconvention hoteleconomy/budget hotelsuites hotelcasino hotelB+B (Bed and Breakfast) hoteleco-hotelcondominiumGuest Cyclesinformation stagecontact/enquiry stagereservation stagecheck-in stageoccupancy stagecheck-out/departure stageHotel Servicesservice Guidehotel profilewelcome speechenvironmental commitmentrules and regulationslodging regulationsfront office serviceshopping servicefriendly reminderscommunication serviceinformation servicepostal servicevaluables-depositing servicemessage servicetelephone servicebaggage servicebusiness servicetravel servicefood & beverage/catering servicebanqueting serviceconvention servicebeauty servicerecreation servicehealth serviceentertainment serviceshopping servicehousekeeping serviceroom serviceturn-down servicelaundry (service) (telephone) wake-up servicebaby-sitting servicepet-caring serviceservice for the disabledsecretarial servicebell serviceconcierge servicevalet servicecalling serviceelevator servicedelivery servicevalet parking servicepick-up servicerental servicepackage servicelost and foundFront Office Termswalk-in guest/FITgroup guestVIP guestgroup leaderin-hotel guestreservation status stay-over no-showcancellationunder stayover staylate check-outearly arrivalexpected arrivalexpected departure/due out advanced reservationcontracted reservationconfirmed reservationguaranteed reservationover bookingunder bookingclosed datecut-off datefull houseroom reservation chartroom rack room status menuroom rack slipinformation rackkey rackmails racksafety deposit boxguest history filetime stamperguest folio rackbrochure rackcash registervalet parking couponregistration formroom card/key card/welcome card/hotel passportadvanced deposithotel voucherrooming listarrival listwaiting listroom change sliproom extension slipVIP arrival reportcancellation listno-show reportunexpected departure listextension listdiscount & complimentary listexpected departure listrooms revenue daily reportroom sales recapitulationguest history cardemployee performance appraisal formvisitors messagemessage slipmail forwardingsafety deposit box slipguest accountmaster foliodirect billingcredit cardAmerican Express CardVisa CardMaster CardFederal CardMillion CardJCB Cardfloor limithouse credit limitcheck-incheck-outpeak seasonoff-seasonhotel policycounterregistration formfull namenationalitysignaturepassportflight numberID carddeposithotel registermessagebreakfast couponbill/checkroom chargetariffspecial raterentdiscountmeal chargeservice chargesundry feefree of chargecharge to the roomcurrencyexchange ratecashchequecredit cardinvoicereceiptdeparture datemiss-checkbaggage servicebaggage cartbaggage storagehandbagbreakablename tagsuitcasevaluable postal serviceairmailregistered mailordinary billexpressa local calla long distance callextensionsupermarketkiosksundry Storedomestic product storelocal item storeluxury product storeretail outletspersonal care itemshandicraftsshopping arcadeHousekeeping TermsRoom Typesgust roomexecutive Loungespecial floorexecutive floorbusiness flooorsingle roomstandard room /twin roomdouble roomtriple roomstandard suiteduplex suitejunior suitedeluxe suitepresidential suitebusiness suitebridal suitepresidential suiteVIP room special roominside roomoutside roomcorner roomconnecting roomadjoining roomnon-smoking roomroom with a viewRoom Status OCC (occupied)VC (vacant clean) OC (occupied clean) VD (vacant dirty) OD (occupied dirty) DL (double locked) GRS (guest refused service) CI (check in) CO (check out) DND (do not disturbed) OOO (out of order) OOS (out of service) LS(long stay)S (stay)SO(sleep-out)ED (expected departure)LB (light baggage) NB (no baggage) VIP roomblockeddiscrepant room skipper (room)Room Ratesroom tariffEP (European Plan)AP(American Plan)MAP(Modified American Plan)CP(Continental Plan)BP(Bermuda Plan)rack rategroup ratefamily plan ratelow season ratehigh season ra。