酒店管理会所豪生酒店市场销售部标准操作程序.pdf

Standard Operating Procedures-Sales even written or telegraphed confirmations have specified or implied limitations. 口头承诺并不具备法律效力，即便是书面或者电传的确认也存在一定特殊情况和隐含的限制条件 For example, a hotel is not obligated to honor a reservation if the guest arrives after 6:00pm unless late arrival Is specified. However, if the reservation is guaranteed, then that hotel is obligated to honor it. 比如预定条款中说明下午6：00以后房间预定将不被保留，那客人在下午6：00以后到达酒店，酒店将不必遵守 预定房间承诺，但是如果是预付款预定，酒店就必须遵守预定承诺 Standard Operating Procedures-Sales more specifically, a room with a double bed. A room with two smaller beds is a twin. 任何能宽松容纳两位客人的酒店客房；更明确的概念是有双人床的客房叫双人房。

两张小床的客房被称作双床 房 Double-Double 双双床房双双床房双双床房双双床房 (Twin double)（（（（两张双人床两张双人床两张双人床两张双人床）））） Room with two double beds. 放置了两张双人床的房间 Double-Occupancy Rate 标准房价格标准房价格标准房价格标准房价格 The full price of a room for two people. 能容纳两位客人的客房全价 Efficiency 公寓小套间公寓小套间公寓小套间公寓小套间 An accommodation containing some type of kitchen facility. 带有一些厨房设备的酒店房间 European Plan (EP) 欧式房价欧式房价欧式房价欧式房价 A hotel rate that includes bed only; any meals are extra. 一种包括仅包括一个房晚的房价，三餐都需要另外付费 Standard Operating Procedures-Sales in return the guest presumably is relieved of the responsibility of tipping. 酒店消费帐目表上列出的除实际消费金额之外另加的10%-20%的服务费用， 客人可以在支付该服务费后免除支 付小费。

(2) a fee charged to a client by a travel agent in addition to the commissions paid to him by his principals. 旅行社除收纳佣金外另向客人收取的额外服务费用 Single单人间单人间单人间单人间 Any facility or reservation to be used by one person. 房间和设备都专门用以单人入住的客房名称 Shoulder Period 平季平季平季平季 A calendar period between a peak season and an off season, usually favored by a promotional rate, lower than peak and higher than off season. 除开酒店经营旺季和淡季以外的时间通常在此时段内推出比旺季梢低同时比淡季梢高的酒店优惠促销产品价 格 Studio 多用间多用间多用间多用间 A hotel room with a couch or couches that convert into beds. may be used as a parlor or a bedroom. 放置了一张或多张沙发床的酒店客房，该类房间可以用做卧室，同时也可以用做会客室。

Suite 套间套间套间套间 A parlor connected to one or more bedrooms. When requesting a suite, always designate the number of bedrooms needed. 包括一间或多间卧室和一间起居室的酒店客房在顾客要求入住套间时，需根据顾客要求卧室的数量来分配套 间 Twin 双床房双床房双床房双床房 Room for two guests with two single beds. 内摆放了两张单人床供两人使用的酒店客房 Twin Double双双床房双双床房双双床房双双床房 Room for two, three or four people with two double beds. 放置了两张双人床，可供2-4人使用的酒店客房 Adjacent 邻近房邻近房邻近房邻近房 Rooms which are side by side. 相互邻近的客房 Standard Operating Procedures-Sales commonly known as a necklace, lapel, neck or pendant mike. 使用绳带绕住脖子固定的可移动小型麦克风，通常由叫“颈麦”“项链麦克风”等等。

Roving mike有线麦克风有线麦克风有线麦克风有线麦克风 A hand microphone on a long electrical cord for speaker who roams around stage or in audience. 主持人在台上或台下使用的有长电线连接的手持麦克风 Standing mike 立式立式立式立式麦克风麦克风麦克风麦克风 A microphone attached to a metal stand from the floor. Adjustable to the height of the speaker. 由地面金属连接座支撑的麦克风，可根据使用者身高进行高度的调节 Table mike 台式麦克风台式麦克风台式麦克风台式麦克风 A microphone on a short stand that Is placed on a table for seated speakers. 由放在桌上较短连接座支撑的麦 克风，通常由演讲者坐着使用 PA System PA系统系统系统系统 The sound systems, portable or built-in, available for amplification in one or more rooms. 声音系统，分固定和可移动两种，用来在一间或多间房间内扩音使用。

Projectors 放映机放映机放映机放映机 Overhead 投影仪投影仪投影仪投影仪 Equipment which projects an image from a transparency. 用来将幻灯片上图像投影出影像的机器 Opaque 实物投影仪实物投影仪实物投影仪实物投影仪 Equipment which projects an image of an actual object. 专门用以投放实物影像的投影机器 Standard Operating Procedures-Sales sometimes mistakenly called a floor podium. 立式落地大型会议桌，有时被误称为“指挥台” Hollow Circular Set-up 椭圆凹型摆台椭圆凹型摆台椭圆凹型摆台椭圆凹型摆台 Same set-up as “horseshoe” type, except both ends are closed and chairs are set-up only on the outside. 形式和“马蹄形”摆台相同，除了两端封堵且会议用椅只摆放于桌子外围。

Hollow Square Set-up 正方凹型摆台正方凹型摆台正方凹型摆台正方凹型摆台 A series of tables set-up In a square with middle hollow. Chairs on each of the four sides outside of square. 四方形摆桌，中部留凹，方形四面外围摆放会议用椅 Standard Operating Procedures-Sales the printer has to adjust colors, which will delay another day or two days. 一旦色彩分离合格，作品会送去印刷要求这个印刷厂提供第一次的打样给美工如果美工经理建议需要 色彩调整，印刷厂需要进行色彩调整，这样会让整个程序推迟 1 到 2 天 10. Printing 印刷 The printing takes an average of 10 to 14 days and three weeks for newsletters (excluding weekends). 印刷过程平均需要 10 到 14 天，新闻信需要 3 个星期（包括周末） 。

11. Delivery of Collateral 附属品的运送 The Collateral to be delivered to through the Materials Department and issued directly to Marketing Communications and Artist to verify and check for printing quality. 需要运送的附属品通过物料部直接送到市场传媒部和美工进行核查并检查印刷质量 12. Scheduling of Photography Sessions 摄影拍摄的安排 The Mrketing Communications Manager will be responsible to coordinate all requirements (location, technical assistance, Food the account manager should issue the agreement and input the company details and contacts persons into the commercial account database. 若该公司符合条件成为酒店的协议公司客户，客户经理应发出协议合同，并将该公司相关信息及联系人名 单输入商业客户数据库。

Standard Operating Procedures-Sales if the blocked rooms per day are more than 40 rooms, the guaranteed rooms per day should at least be 85% of the blocked room number. The guaranteed room nights are flexible, sub。