酒店如何清洗墙面（中英文）资料.doc

酒店如何清洗墙面Why is this task important for you and our guests? 为什么这项工作对客人和我们都很重要?Answers: 回答：1. I understand the importance of having clean walls. This is part of our image. 我明白墙面的清洁很重要,这是酒店的形象.2. It is important for us to know how we must clean walls. 我们都知道清洁墙面是很重要的.3. We can increase the GSTS score. 能增加客人的满意度.4. We can show our professionalism. 表现我们的专业.WHAT/ STEPS什么/步骤HOW/ STANDARDS如何做/标准1) Preparation准备Collect all cleaning tools and cleaning chemicals.带上所有的清洁用具和用品.Put “Work in progress sign” in place.在清洁区域放上工作进行中标示牌.2) Clean wall清洁墙面Clean the wall from top to bottom and left to right.从上至下,从左到右清洁墙面.Clean the wall by using a sponge and general-purpose cleaner.使用万能清洁剂和海绵清洁墙面.If a stain is stubborn, scrub it with a scrubbing pad and tile cleaner.如果污渍较顽固,使用刷子和清洁剂清除.3) Rinse wall清洗墙面Thoroughly rinse the wall from top to bottom using warm water with a sponge.用温水从上到下地用海绵清洗墙面.4) Dry wall擦干墙面Dry the wall surface with a dry cloth. Make sure the surface is clean and free from stains and watermarks.使用干布擦干墙面,注意清除污渍和水渍.5) Maintain维护Clean the wall regularly with damp cloth.用湿布定期擦拭墙面.6) Report defects问题报告To report immediately of any maintenance problem is found while cleaning.清洁期间有任何请立即报告Summary questions: 问题概述:1. Which walls must I clean? 什么样的墙面我们必须清洗?2. What is important when preparing to clean the wall? 在清洗墙面时必须注意什么?3. What is the movement when cleaning the wall? 清洁墙面的步骤是什么?4. Do you need any chemicals? 需要使用清洁剂吗?5. How frequently do you clean walls? 多久需要清洗一次墙面?6. Do I report to HSK, cracked walls? 墙面有破损,需要报告客房部吗?。