四季酒店客房夜床服务.ppt

Core Standards: TurndownGuest Room Evening Service客房夜床服务Core Standards: Guest Room Evening Service Guest clothings which is on the bed or floor will be neatly folded and placed on bed or chair.Guest clothing left on furniture will be neatly folded and left in place. Shoes will be paired. 客人放在床上或地上的衣物应该整齐 地折叠好并放回床上或椅子上，客人 放在其它家俱上衣物应该整齐地折叠好并 放回原位，鞋要成双放Newspapers & periodicals will be neatly stacked and left on table/shelf in plain view.Guest personal papers will not be touched.报纸、杂志要整齐地摊开摊开叠放在桌子上/ 架子上。

客人的任何私人资料都不 要动Core Standards: Guest Room Evening Service Bed throws when removed are placed on a shelf in the closet. 床罩拿开后应折好放到衣橱隔板上Sheer and black out drapes(or shutters)will be closed(in bedroom only)not in the sitting room if separate.卧室里卧室里的薄窗帘、遮光帘都应拉上，起居室的遮光帘不用拉Core Standards: Guest Room Evening Service TV remote & TV Directory will be placed at the bedside table.•电视遥控器和节目指南放在 床头柜上Turndown tray will be left on bed, to include breakfast menu,laundry bag + form,shoe shine bag & newspaper card.夜床托盘应放到床尾部居中位置，托盘里应有早餐卡、洗衣袋+洗衣单、擦鞋袋以及报纸卡。

Core Standards: Guest Room Evening Service Guest toiletries will be neatly arranged on a clean flat cloth if left on vanity. .Cloths are not required on shelves.客人放在台面上的台面上的卫生用品应用一块干净平整垫布垫好放在梳妆台上，而不是隔板上Bathroom fixtures will be spotlessly clean,free of hair,damage and discoloration..浴室设施应无水渍、毛发、破损或褪色Core Standards: Guest Room Evening Service Turndown service will be available to begin within 10 mins after guest calls specifically for service.夜床服务应客人提出后10分钟内开始Turndown service will be executed between the hours of 06.00pm and 10.00pm开夜床正常服务时间为每晚6点至10点。

Core Standards: Guest Room Evening Service In the case of a “Do Not Disturb”sign, a card will be left under the door to invite guest to call for service.如挂有“请勿打扰”的牌子，应从门下方塞入一张“征询服务卡”以方便客人提出服务要求Core Standards: Guest Room Evening Service The room’s furnishing and collateral will be returned to their original position, unless it interferes with the guest’s personal property .客房家具和酒店印刷品如被客人移动应归还原处，除非客人摆放了私人物品Core Standards: Guest Room Evening Service Mirrors throughout the room will be spotlessly clean and in excellent repair.整个房间的镜子无污迹且维修良好。