山东开放大学商务交际英语（1）期末考试复习题及参考答案.docx

商务交际英语（1）综合复习题注：找到所考试题直接看该试题所有题目和答案即可 査找按键：Ctrl+F一.单选题（共20题，40分）1 .（单选题，2分）The process of reviewing and correcting the final draft of a written document is called .A. proofreadingB. editingC. revisingD. writing正确答案：A2. （单选题，2分）Which of the following is NOT included in the common abuses of memos?A. Written too frequently.B. Written to gain attention.C. Written to express one main idea.□.Written by a committee.正确答案：D3. （单选题，2分）Which of the following best describes a memo written to a vice president from a department supervisor?A. Upward , formal, and internal.B. Lateral. formal, and internal.C. Upward . informal, and internal.D. Upward , informal, and external.正确答案：A4. （单选题，2分）In a letter, "Sincerely yours" is .A. the complementary closeB. the salutationC. the letter address□.greeting正确答案：A5. （单选题,2分）Which of the following letter parts is optional?A. datelineB. subject lineC. writer's nameD. salutation正确答案：B6. （单选题,2分）A conversation between supervisors of differing departments is a communication.A. downwardB. up wardC. lateralD. to ward正确答案：C7. （单选题,2分）One way to maintain honest relations with customers is to offer them , not .A. facts, opinionsB. opinions, factsC. written, unwritten rulesD. verbal, nonverbal正确答案：A8. （单选题,2分）When you want to ask your supervisor for a day off, you should use the medium of A. readingB. listeningC. speakingD. writing正确答案：C9. （单选题，2分）What is NOT included in the purpose of communication?A. To establish goodwill.B. To build self-esteem.C. lb obtain information.D. To practice using language accurately.正确答案：D10. （单选题，2分）A memo telling employees that the new supervisor is Beth Kirk is to .A. ad viseB. informC. recordD. persuade正确答案：B11. （单选题，2分）Which of the following is NOT an external barrier to communication?A. Motivation or interests.B. Environmental factors such as lighting and heat.C. A closed or authoritarian climate.D. An open climate in which communication flows easily.正确答案：A12. （单选题，2分）Which of the following sentences shows race bias?A. The student suffers from serious heart attack.B. Have you met my Asian American friend?C. We hired a female lawyer to sue the case.D. He had a headache.正确答案：B13. （单选题，2分）Which of the following letter parts is optional?A. datelineB. subject lineC. writer's nameD. salutation正确答案：B14. （单选题，2分）Which type of letter is considered a goodwill letter?A. A letter of acknowledgmentB. A positive responseC. A routine requestD. A1I of the above would be considered a goodwill letter正确答案：A15. （单选题，2分）Which of the following is NOT the purpose of communication?A. To establish goodwill.B. To refuse invitation.C. lb share information.D. To communicate正确答案：B16. （单选题，2分）Which of （he following is an internal barrier to communication?A. he shyness of a personB. a domineering bossC. a room that is so hot that everyone is impatient with each otherD. all of the above are internal harriers正确答案：A17. （单选题，2分）Tb conduct secondary research , you might .A. talk with customers and suppliersB. collect data on the InternetC. observe what happensD. do experiment正确答案：B18. （单选题,2分）What is NOT included in the purpose of communication?A .To establish goodwill.B. To build self-esteem.C. To obtain information.D. To practice using language accurately.正确答案：D19. （单选题，2分）Tb communicate eflectively, the sender must .A. use audience analysis, examine the message's environment, encourage and interpret feedbackB. use audience analysis, read and listen effectivelyC. use audience analysis and overcome external and internal barriers to communicateD. speak and write clearly, and use proper equipment正确答案：C20. （单选题，2分）A multinational company conducts business in two or more .A. companiesB. nationsC. factoriesD. department正确答案：B二.判断题（共10题，20分）1. （判断题，2分）When a company put its web page on the Internet, it intends to share information with others. 正确答案：对2. （判断题，2分）The language in business conversations is always more formal than the language used in other conversations.正确答案：错3. （判断题,2分）Hard copy is another term for electronically sent mail. 正确答案：错4. （判断题，2分）Making foreign friends can't help you understand different cultures. 正确答案：错5. （判断题，2分）Maintaining steady eye contact with a person from an Asian culture is a good way to show that you are confident and that you really want to do business.正确答案：错6. （判断题，2分）It is best to ignore barriers caused by cultural differences so as not to draw attention to the differences.正确答案：错7. （判断题，2分）Understanding people in stereotype is helpful to effective communication.正确答案：错8. （判断题,2分）In planning an agenda, do not consider new business at this time.正确答案：错9. （判断题，2分）Hard copy is another term for electronically sent mail.正确答案;错10.。