实用酒店英语

1、Sub-module 14 Business Center,“工学结合新思维”高职高专财经类十二五规划系列教材,Professional Competence,Competence Objectives: -how to provide secretarial services -how to provide convention services -how to provide ticket services,Contents,Job Knowledge and Experience,Business center meets the needs of busy business guests. Whether you require business hotels in Tokyo and New York, or in virtually any other corner of the globe, you will find that business services are a standard company wide o。

2、Sub-module 13 Services during the Meal,“工学结合新思维”高职高专财经类十二五规划系列教材,Professional Competence,Competence Objectives: -how to serve dishes -how to offer all kinds of services may be involved during a meal -how to handle possible problems in settling bills,Contents,Job Knowledge and Experience,To be a waiter with comprehensive vocational abilities and overall qualities, you need to be able to offer the following services probably be involved during a meal. Serve dishes in stric。

3、Sub-module 1,酒店实用英语 十二五规划教材,ROOM RESERVATION,Competence Objectives,Competence Objectives : how to accept confirmed reservation how to accept guaranteed reservation how to deal with over-booking,Contents,Job Knowledge and Experience,Reservations can be made by many channels. Most of reservations may be over telephone. Potential guests telephone the hotel reception to communicate reservation inquiries. Some of reservations may be by emails or on the website of the hotel. While getting。

4、Sub-module 11 Seating the Guests,“工学结合新思维”高职高专财经类十二五规划系列教材,Professional Competence,Competence Objectives: -how to confirm the table for the guests with a reservation and seat them -how to arrange the table for the guests without a reservation and seat them -how to reflect your thoughtfulness and consideration in seating your guest,Contents,Job Knowledge and Experience,If you want to be a qualified usher of a restaurant, please keep the following points for attentions in 。

5、Sub-module 8: Lost and Found,Professional Competence,Competence Objectives: how to make a clear explanation about lost and found to the customers how to express that well try our best to find the lost for the customers how to have the customers comfort in our sincere services,Contents,Job Knowledge and Experience,Sample Cases,Technical Training,Introduction to Hotels,Job Knowledge and Experience,If the customer has lost his valuable personal items, hell certainly ask you to find them out。

6、Sub-module 3 Change of Reservation and Cancellation,Competence Objectives,how to bring forward the reservation how to extend the reservation how to cancel a guaranteed reservation,Contents,Job Knowledge and Experience,1,Sample Cases,2,Technical Training or Basic Skills,3,Introduction to Hotels,4,Job Knowledge and Experience,Modify a reservation: In this very case, the reservation clerk shall: Obtain the guests name, and access the reservation; Obtain the guests credit card type, number a。

7、酒店实用英语 十二五规划教材,Sub-module 4,Other Services,Competence Objectives,how to take a message for guests how to exchange foreign currency how to give information,Contents,Job Knowledge and Experience,Typical functions and positions under the Rooms Division Department: Front Desk Agent: Registers guests, and maintains room availability information； Cashier: Closes guest folios, and properly checks out guests； Accounts Receivable Clerk: Posts charges in correct guest folios and updates fol。

8、Sub-module 10 Booking a Table,“工学结合新思维”高职高专财经类十二五规划系列教材,Professional Competence,Competence Objectives: -how to take and accept a reservation by phone -how to ask for the special requirements and offer help -how to solve the possible problems in a reservation satisfactorily,Contents,Job Knowledge and Experience,If you want to be an operator who is responsible for taking reservations in the restaurant, please Keep the following guidelines in your mind: Show courtesy and en。

9、酒店客房常用实用英语美联英语提供公共部分：1Good morning/afternoon/evening，sir/madam.早上/中午/晚上好,先生/小姐。2初次见面：How do you do?您好。3Glad to meet you.很高兴见到您。4How are you?您好吗？Fine, thanks. And you? 我很好，谢谢，您呢？5. Welcome to our hotel.欢迎到我们酒店来。6I hope you will enjoy your stay in our hotel.希望您在我们酒店过得愉快。7Pardon? 对不起，请再说一遍好吗?(I beg your pardon?)8Happy New Year!新年快乐!Merry Christmas! 圣诞快乐!9Have a nice holiday!节日快乐!10.Wish you e。

10、美联英语提供：酒店英语：酒店点菜服务实用英语小编给你一个美联英语官方试听课申请链接：http:/www.meten.com/?tid=16-73374-0点菜服务经典对话W=waitress 女服务员 G=Guest 顾客W：May I take your order now , sir?我可以为您写单了吗，先生?G：Ur I dont know much about Chinese food, can you recommend something ?嗯我对中餐不怎么熟悉，您能给我推荐一下吗?W：Certainly. How about Cabbage in Oyster sauce? Its tender and tasty.好的。蚝油白菜怎么样?又鲜又嫩。G：Good, Ill take it. Whats the Chicken Soup with Corn like。

11、美联英语提供：酒店英语：酒店文秘服务实用英语小编给你一个美联英语官方试听课申请链接：http:/www.meten.com/?tid=16-73374-0Business Center 商务中心Secretarial Services 文秘服务C= Clerk of Business Center 商务中心服务员 G=Guest 顾客经典对话C：Good afternoon, sir. Can I help you?先生，下午好。有什么能为您效劳吗?G：Yes, Id like to have these copied.我想复印这些资料。C：Certainly. How many copies would you like?好的。您想要复印多少份?G：Two copies for each.每张 2 份。C：I see.我明白了。(After a while 过。

12、美联英语提供：酒店英语：酒店迎宾服务实用英语小编给你一个美联英语官方试听课申请链接：http:/www.meten.com/?tid=16-73374-0Showing the Room 客房迎宾服务经典对话B=Bellman 开房员 G=Guest 顾客B：Here is your room, Mr. Johnson. After you.这是您得房间，约翰逊先生。您先请。G：Thank you.谢谢。B：Shall I draw the curtain for you?我为您拉开窗帘好吗?G：OK, thank you. By the way, do you know when room service is available?好，谢谢。顺便问一下，你知道客房送餐服务得时间吗?B：Its available twenty-four hours a day。

13、光源酒店实用英语酒店实用英语Part one : general expressions 1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人） 2) How do you do? (- how do you do ?)您好！ 3) Hello (or hi )!您好！ 4) How is everything (with you )? （您的）一切都好吗？ 5) How are you getting on ( or along ) these days。

14、两分钟做个小测试，看看你的英语水平：http:/m.meten.com/test/fayin.aspx?tid=16-73675-0美联英语提供：酒店英语必备实用口语导读：酒店、餐饮等服务性行业，遇到外籍顾客的几率是非常大的，掌握基本的英语口语的掌握就显得尤为重要，毕竟在你工作的时候，你代表的不仅仅是你个人，更是整个企业与行业的形象。跟着小编学习一下酒店必备的实用英语口语吧保准你分分钟拿小费！酒店英语口语主要是针对解决顾客经常遇到的问题而展开，作为一名有职业素养的酒店从业人员，我们必须懂得时时刻刻察言观色！接下来我们就从遇到顾客、解决顾客问题。

15、美联英语提供：酒店英语：酒店酒水服务实用英语小编给你一个美联英语官方试听课申请链接：http:/www.meten.com/?tid=16-73374-0Bar Services 酒水服务经典对话S=Sommelier 斟酒侍应生 G=Guest 顾客S：Your Muscatel, sir. May I serve you now?先生，您的麝香葡萄酒。我现在为您斟上好吗?G：Sure, go ahead.好的，请吧。S：How is it, sir?先生，味道如何?G：Very good.很好。S：May I decant it now to allow it to breathe?我现在慢慢倒，让香味散发出来，好吗?G：Yes, please.好的。S：(pouring the wine)Please tell me when.(倒酒)如。

16、酒 店 英 亲爱的 最后一面 语 口 语 每天一点点 就是大进步！ 没有什么可不可能 只有自己想不想！ - Perry 常用酒店英语词汇 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店。

17、酒 店 英 亲爱的 最后一面 语 口 语 每天一点点 就是大进步 没有什么可不可能 只有自己想不想 Perry 常用酒店英语词汇 Restaurant 酒店里面的称为餐厅 酒店外的可以叫饭馆或者餐馆都可以 BB 家庭式酒店 Boutique ho。

18、两分钟做个小测试，看看你的英语水平：http:/m.meten.com/test/fayin.aspx?tid=16-73675-0美联英语提供：出国旅游、经商、学习，在现今社会，在平常不过了，那么，当我们出国的时候，初到酒店，服务员欢迎你，你怎么回答？如何点餐？点餐礼仪有啥？如何给小费？如何拒绝给小费？now和小编一起来学习吧！餐厅迎客的英语怎么说greeting the guests餐厅迎客相关的英语词汇：by the window 靠窗meal voucher 餐券have a reservation 预订at the counter 在柜台sit separately 分开坐greeting guests at The door 在门口迎客the peacock greeti。