文秘英语 高职语言文化类Unit One 课件
31页1、Unit One Handling Calls,Unit Goals,Words and Expressions,Comprehension of the Text,Exercises,Practical Writing,Unit Goals In this unit, you will learn how to : take a telephone message, make an appointment on the phone, deal with different types of telephone calls, behave properly while talking on the phone,Words and Expressions etiquette etket n. 礼仪,礼节 integral ntgrl a. 完整的;必须的 switchboard swtb:d n. 电话交换机 display dsple vt. 显示;陈列 normal n:ml a. 正常的;正规的 proper prp(r) a. 适当的,相当的 properly ad. 适当地;恰
2、当地,slang sl n. 俚语 promptly prmptli ad. 迅速地;立即地 delivery dlvri n. 交付; 传送 brief bri:f a. 简洁的;简明的 access kses vt./n. 接近,进入 verify verfa vt. 核实;证明 wary wer a. 谨慎的,小心翼翼的 confidential ,knfdenl a. 秘密的;机密的,identify adentfa vt. 识别,认出 client klant n. 顾客 contact kntkt n./vt. 接触; 联系 overhear vh(r) vt. 偶然听到 negatively netvli ad. 消极地,否认地 affect fekt vt. 影响,be responsible for 对负责 on hold (电话接通时)等某人接电话 for instance 例如 informof 通知 have difficulty (in) doing sth. 做某事有困难 in person 亲自地 be aware of 当心,Comprehension
3、of the Text Read the text carefully, and choose the best answer for each of the following.,1. A secretarys manners in handling phone calls _. A. dont matter much in the business world. B. are an important form of public relations. C. are not decided by the boss. D. can decide whether she is responsible for one or more telephones.,2. While answering calls, a secretary should _. A. speak clearly in a normal tone of voice B. listen carefully to the caller C. use proper language instead of slang; D.
4、 all of the above,3. When the telephone rings and your employer is not at his desk _. A. you can take the message and give it to him later B. you can type out a brief message and handle the matter yourself C. you can urge him to leave the meeting immediately D. you can ask him to stop the company meeting.,4. What information should a secretary write down about a caller? A. his/her name B. his/her phone number C. what the person is calling about D. all of the above,5. When you leave a message, yo
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