南开19春学期（1709、1803、1809、1903）《客房部运营与管理（一）（二）（EI双语）》在线作业-001答案

1、南开19春学期（1709、1803、1809、1903）客房部运营与管理（一）（二）（EI双语）在线作业-1 4、D 一、单选题共15题，30分1、提起重物主要是以身体的部位是( )A背B腿C臂膀D腰【答案】选择：B2、下列做房程序正确的是( )A拉窗帘、开窗、做卫生间、做床、抹尘、吸尘、补充客用品B拉窗帘、开窗、做床、做卫生间、抹尘、吸尘、补充客用品C拉窗帘、开窗、做床、做卫生间、吸尘、抹尘、补充客用品D拉窗帘、开窗、做床、抹尘、吸尘、做卫生间、补充客用品【答案】选择：B3、下列时间段要付员工薪水的是 ( )A晨会B上午休息C下午总结会D以上全包括【答案】选择：D4、下列哪些地点客用印刷品在客房停留时间最短( )A信纸与信封B明信片C电传电报单D当日停水/停电单【答案】选择：D5、劳动生产率标准量要计算出( )A每间需多长时间打扫出来B日工作时间累计C日需清洁房间质量D日需清洁房间数量（符合质量标准）【答案】选择：D6、Front-of-the-house functional areas are those in witch employees have a great deal

2、of guest contact, such as ( )AAccounting departmentBHousekeeping departmentCF&B departmentDHuman resources department【答案】选择：C7、Teams of two people are usually assigned( ) roomsA2025 roomsB25-30 roomsC30-35 roomsD35-40 rooms【答案】选择：C8、清洁大面积的地毯使用( )吸尘器最佳.A吸力式B直立式C混合式D都不是【答案】选择：B9、The room status report sometimes called ( )ARoom status listBRoom status sheetCHousekeeping status reportDHousekeeping report【答案】选择：D10、下列那些地点是织物用品的放置场所( )A房间（客房）B洗衣房C加床D以上全是【答案】选择：D11、( )与硫磺会引起衣物的褪色。A钙B锌C钠D铁【答案】选择：D12、下列哪

3、个部门会提供迷你小冰箱(MINI BAR)服务( )A前厅部B客房部C餐饮部D客务部【答案】选择：B13、( )indicate how often items on inventory lists are to be cleaned or maintained.ARecycled Inventory listBFrequency schedulesCJob listDNon- of them【答案】选择：B14、Maximum quantity means( )AThe greatest number of purchase units that should be in guest room at any given timeBThe greatest number of purchase units that should be in stock at any given timeCThe greatest number of purchase units that should be in guest room at a certain timeDThe greatest nu

4、mber of purchase units that should be in stock room at a certain time【答案】选择：B15、下列岗位不受客房部日常业务量影响的为( )A楼层服务员B日班主管C办公室职员D以上全不对【答案】选择：C二、多选题共15题，30分1、Some examples of guest amenities including ( )Aafter shave lotionBcolognesCbody lotionDtooth paste【答案】选择：ABC2、What happens at the beginning of the room attendants shift ( )AAttend a briefingBCollect room allocation sheetCCollect master keyDCollect hand caddy and cleaning chemicalsESet up cleaning equipment【答案】选择：ABCDE3、Recycled inventories are those i

5、tems that have limited useful lives but that are used over and over again in housekeeping operations. ( )ALinensBUniformsCGuest loan itemsDKeys【答案】选择：ABCD4、What chemicals do you need to clean rooms( )AAll purpose cleanerBGlass cleanerCDisinfectant/abrasive cleanerDfreshener【答案】选择：ABCD5、Why must we maintain our cleaning equipment when we cleaning guestrooms? ( )APrevent damage to the equipmentBPrevent damage to the surface being cleanedCExtend the life of the itemDReduce risk of personal injury【答

6、案】选择：ABCD6、How should you store your equipment ( )AIn the same place each timeBAccording to manufacturer instructionsCNeatly and safelyDOut of the wayESimilar item together【答案】选择：ABCDE7、Non-Inventories include ( )ASoapBCombCBath powderDShampoo【答案】选择：ABCD8、饭店运营中非循环使用物品包括 ()A清洁供应品B宾客供应品（如浴皂）C宾客便利用品D吸尘器【答案】选择：ABC9、What are Public Areas ( )AThe foyerBBarsCRestaurantsDGuestroomsELifts and stairwells【答案】选择：ABCE10、客房服务员在清洁客房的时候他所使用的万能钥匙绝对不可以( )A放在清洁车上B放在清洁蓝内C挂在脖子上D系在腰上【答案】选择：AB11、In housekeeping depart

7、ment, what types of keys do they commonly use ( )AEmergency keysBMaster keysCStorerooms keysDGuest rooms key【答案】选择：ABCD12、酒店公卫的日常保养工作包括()A盆景的保养B烟灰筒的保养C壁画、壁灯灯罩及各种装饰物的保养D客房地毯清洁与保养【答案】选择：ABCD13、How to reduce employee Theft. ( )AManagement must set standards and act as role modelBEmployee handbook should spell out the consequences of steeling hotel propertyCRules must be enforcedDScreen all applicants before making job offer. This includes background check for any criminal conviction【答案】选择：ABCD14、公共

8、区域清洁卫生的特点包括()A人员流量大，清洁工作不太方便B涉及范围广，造成影响大C项目繁杂，专业、技术性强D擦洗拖抹等基本劳动，没有专业要求【答案】选择：ABD15、多数客房部负责清洁的区域包括()A客房B走廊C公共区域，如大堂和公共盥洗间D游泳区与庭院区【答案】选择：ABCD三、判断题共20题，40分 guest supply is any item that is conducive to the guests material comfort and convenience.A对B错【答案】选择：A2、“即将离店房”(Due-out)是客人次日即将离店的房态。A对B错【答案】选择：A3、The special cleaning and sanitation tasks required for maintain kitchen staffs themselves usually perform food production area.A对B错【答案】选择：A4、While cleaning a guest room, if you discover a damaged piec

9、e of room equipment,you need not call maintenance from the room and report the problem.A对B错【答案】选择：B5、度假型饭店为客人提供住宿必要的设施,而非不必要的高档次居住设施。A对B错【答案】选择：B6、Out-of-order means the room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons, including the need for maintenance, refurbishing, and extensive cleaning.A对B错【答案】选择：A7、商务型饭店提供会议设施,可以满足客户的大小会议需求并可作各类培训班的场地使用。A对B错【答案】选择：B8、All lost and found property should be kept for at least 90 days. If items are not claimed after 90 days, it is up to management to decide how to dispose of

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