餐饮服务英语培训教材（ppt 90页）

餐饮服务英语培训,更多资料在资料搜索网(www.3722.cn ) 海量资料下载,Showing the Guest to the Table,引导客人入席,Dialogue 对话,S: Good morning，sir. Welcome to Sun Sun Café. 先生，早上好，欢迎光临深申咖啡厅。 G: Good morning. 早上好。 S: How many persons of you, please? 请问你们几位？ G: A table for four, please. 四位。,S：Where would you prefer to sit? 您喜欢那个座位？ By the window, please. 请给我靠窗的座位。 S: I'll show you to your table. this way, please. 我带您入座吧，这边请。 Is this fine? 这个位子好吗？ G：OK, its fine. 好的，这里很好。,S: Please have your seat, sir. 先生，请坐。 G: Thanks. 谢谢。 S: Here is the menu, sir, please take a look. 先生，这是菜单，请先看一下。 S: Our waiter/waitress will come to take your order right away. A moment ,please. 我们的服务生马上会来为你点菜。请稍候。 S: Wish you have a pleasant meal. G:祝你用餐愉快。,Words & Expressions 相关词语 afternoon/evening 中午/晚上 madam/ladies/gentlemen 女士/小姐/先生 take order 点菜 right away 马上 moment 片刻的 Pleasant 愉快的 Waiter 男服务员 waitress 女服务员,更多资料在资料搜索网(www.3722.cn ) 海量资料下载,Asking Guest to Wait a While,要求客人稍等一会,Dialogue 对话,S: Good morning, sir. I m afraid all our tables are taken at the moment, Would you mind waiting for a while? 早上好，先生，恐怕所有的位子都坐满了，您介意稍等一会吗？ G： Well, how long will it take？ 要等多久？ S: Im not sure, maybe 510 minutes. 我不确定，也许510分钟。 G：Thank you. 谢谢。,S: If you are in a hurry, we also serve breakfast at Jin Yuan Shanghai Restaurant on 2/F. 如果您赶时间的话，我们在2楼的锦园上海餐厅也有早餐供应。 G: Thatll be too much trouble. Ill wait. 那太麻烦了，我还是等一会吧。 Thank for your co-operation, sir. 谢谢您的合作，先生。,更多资料在资料搜索网(www.3722.cn ) 海量资料下载,A Table becomes vacant 有一张空桌时 S: We have a table available for you now, sir. This way, please. Were very sorry to have kept you waiting. 先生，现在有空位了。这边请。非常抱歉让您等候。 G：Fine. 很好。,活用例句,How many persons are there in your party, sir?先生，请问有几位？ Do you have a breakfast voucher? 您有早餐劵吗？ Allow me to change a table For you, sir. 先生，请允许我为您换一张餐桌。 Im afraid that table is reserved. 那桌子恐怕已经被预订。,活用例句,Is there anyone joining you, sir? 先生，还有人要来吗？ Would you mind sharing a table with other guest of us? 您介不介意和别的客人同桌？ Im afraid that table is under preparation. 那张餐桌恐怕还没有准备好。,活用例句,Im afraid we cannot seat you at the same table, Would you mind sitting separately? 恐怕没办法让你们坐同一张台，你们介不介意分开坐？ Would you like a high chair for your son/daughter/child? 要不要给您的儿子/女儿/小孩一张高椅？ Could you move your chair closer to the table, please? 请把椅子拉近餐桌好吗？,活用例句,Excuse my passing beside you please, miss. 小姐，对不起，请借过一下。 Excuse me, sir, Would you mind moving over a little bit? 先生，对不起，您不介意移过一点？ Could you move along at one seat, please? 请移过去一个位子好吗？ Another guest wishes to sit at the bar. 另一位客人想坐在吧台边。,活用例句,Could you wait a moment for vacant table, please? 请等一下空位好吗？ We would seat you at soon. 我们会很快安排您入座。 Could you wait a little longer, please? 请多等一会好吗？ Were very sorry to have kept you waiting, sir. 先生，抱歉让您久等了。,活用例句,Would you like a table near the window (by the stage /in the center/over there/over here)? 您喜欢靠窗（舞台旁边、在中间、在那边、在这边）的餐桌吗？ Would you prefer a table in the main lobby or in a private room? 您喜欢大厅的座位还是小房间的座位。,Words & Expressions相关词语,co-operation 合作 Vacant 空闲的 Available 可用的 Joining 加入 Sharing 共享 Preparation 准备 Separately 分开的 Passing 经过,Moving 移动 Wish 希望 Longer 久一些 Stage 舞台 in the center 在中间 over there 在那里 Prefer 更喜欢 Private 私密的,Handling Reservation,接受客人预定,Dialogue 对话,Good afternoon, Jin Yuan Restaurant, may I help you? 下午好，锦园餐厅，我能为您服务吗？ G: Good afternoon, I want to book a table for four at 7:30(pm) this evening. 下午好，我想预定一张4位的桌子，今天晚上7.30到。 S: Fine, sir. May I have your name please? 好的，先生，请告诉我您的名字好吗？ G: Brown, b-r-o-w-n. 布朗。,S: Very well, Mr. Brown. Would you like to have a Private Room? 好的，布朗先生，你要个小厅房吗？ G: No, thank you. I prefer to have a seat in the lobby. 不用了，谢谢，我还是比较喜欢坐在大厅里。,S: Good, Mr. Brown, you have booked a table on 2/F of our restaurant at 7:30 this evening. 好的，布朗先生，您已经预定好了我们2楼餐厅的餐台，今天晚上7.30到。 G: Quite right, thank you. 完全正确，谢谢。 S: You are welcome. 不用客气。,S: So Mr. Brown, we are looking forward to having you with us then. 好的，布朗先生，我们等候您的光临。 G: Well be arriving on time, bye-bye. 我们会准时到达，再见。,Words & Expressions相关词语,Handling 处理 Reservation 预订 Book 预订 looking forward 期待 Arriving 抵达 on time 准时,Taking the Order of Chinese Cuisine,接受中餐点菜,Dialogue 对话,S: Good evening, ladies and gentlemen, Im Emily, hope you have a pleasant time with us. 女士们、先生们，晚上好，我是艾美莉，希望你们用餐愉快。 Here is your menu. 这是菜谱。,更多资料在资料搜索网(www.3722.cn ) 海量资料下载,Would you like to have a drink before meal? 请问要来点餐前饮品吗？ G: No, thanks, we prefer to take a look at the menu. 不了，谢谢，我们想先看看菜谱。 S: Fine, Ill come to you immediately when you are ready to order. 好的，您看好了我会马上回来为您点菜。,S: May I take you order now, sir? 先生，可以点菜了吗？ G: Yes, please, we would like to have 好的，可以了，我们想要 （Not yet, just a moment 还没看好，再等一会吧。）,G: Emily, is there anything special in your restaurant you could recommend to us? 艾美莉，你们餐厅有什么特别的食品可以介绍给我们吗？ S: Yes, sir, allow me to introduce Sweet and Sour Pork to you. 好的，先生，允许我介绍菠萝咕噜肉给您。 （I suggest you to have 我建议您点）,Repeating orders 复述客人所点的菜,S: Sir, you have ordered a Sweet and Sour Pork, a Sautéed Beef and Green Pepper, a Steamed Mandarin Fish, a Braised Egg-plant, a Hot and Spicy So