酒店新员工入职培训系列教材(第八章--酒店基础英语)

精品酒店基础英语45 句早上好 /下午好 / 晚上好很高兴见到您欢迎光临我们酒店祝您在酒店过得愉快对不起，请稍等对不起，他暂时不在对不起， （我听不太清楚）请稍微讲慢一点谢谢谢谢，您真客气不用谢非常高兴为您服务第八章 酒店基础英语培训目标：读写出酒店各部门的英语单词；会听与说十句最简单的酒店基础英语句子。第一节礼貌用语Courtesy EnglishGood morning/afternoon/evening, sir/madam.Nice to meet you.Welcome to our hotel.Have a good time.电话用语Telephone sentencesWait a moment, please.Sorry, he is no in at the moment.I beg your pardon?Could you speak a little slower, please?答谢英语Thanks and answerThank you.It is very kind of you.You are welcome.It is my pleasure.I am at your service.That is all right.征询语 ConsultCan I help you?What is your suggestion?Excuse me, may I have your name?指路 Asking and giving directionsThis way, please.Co ahead, and turn to the left/right.It is on the second floor.It is next to It is opposite the I will take you there.Go upstairs to the third floor.Where is the toilet?You first, please.提醒用语Recalling wordsWatch your step.Be careful, please.Do not worry.我随时愿为您服务没关系我能帮您什么忙吗？您有什么意见或建议吗？对不起，请问尊姓贵名？这边请往前面走，然后往左 / 右边拐在二楼它紧靠着它在对面我带您去往楼上走到三楼请问洗手间在哪？您先请请走好请当心不要担心别紧张Take it easy.welcomePlease do not smoke here.Please do not leave anything behind.请别在此抽烟请别忘了您的东西道歉 ApologyI am sorry.Sorry to keep you waiting.对不起对不起，让您久等了Wait a moment, please. I will ask somebody to handle it.请稍等，我去叫人来处理告别 FarewellGoodbye.See you later.Good night.See you tomorrow.Have a good/nice trip.Wish you a pleasant journey.Good luck.Goodbye and thanks for coming.Goodbye and hope to see you again.I am glad to be service to you.再见再见晚安明天见旅途愉快旅途愉快祝您好运再见，多谢光临再见，欢迎下次再来很高兴能为您服务酒店部门名称Names of the hotel sections总经理办公室 General Manager s office工程部EngineeringDepartment餐饮部Food and beverage Department 保安部SecurityDepartment前厅部Front office商务中心Business Center客房部House Keeping Department酒吧Bar人力资源部Human resource Department收银处Cashier s娱乐部Recreation Department医务室In-house Doctor中餐厅Chinese Restaurant西餐厅WesternRestaurant美容室Beauty Salon书亭Bookstall职位Position总经理General Manager副总经理Assistant GeneralManager大堂副理Assistant Manager经理Manager主管Supervisor领班Captain客房服务员Attendant餐厅男服务员Waiter餐厅女服务员Waitress职员Clerk接线员Operator行李员Bellman司机Driver接待员Receptionist数字Number基数序数onetwofirstsecondthreefourthirdfourthfiveseven nine星期一星期四星期日一月四月七月十月春季Winter新年春节sixfifthsixtheightseventheighthtenninthtenth星期 WeekMonday星期二Tuesday星期三WednesdayThursday星期五Friday星期六SaturdaySunday月份MonthJanuary二月 February三月 MarchApril五月 May六月 JuneJuly八月 August九月 SeptemberOctober十一月 November十二月 December季节 SeasonsSpring夏季Summer秋季Autumn冬季节日和庆祝日 Festival and CelebrationNew Year元旦 New Year/s DaySpring Festival复活节 Easter感恩节 Thanksgiving Day 国庆节 National Day圣诞节 Christmas平安夜 Christmas Eve第二节 培训方式每位新员工的英语基础不一样，况且新员工入职培训时对英语的要求并不能太高，只是要求员工能掌握最基本的酒店英语，因此在进行此部分的培训时应注意面对的培训对象而采取不同的培训方式。从学校招来的员工一般都有一定的英语基础，培训时间就可相应地缩短，培训方式也有所不同，一般可采取如下的方式进行：筛选培训对象用英语来做自我介绍或表达自己对酒店的认识或感受，让员工自己发挥，让员工站到讲台上向其他员工作介绍，培训人员也依此观察员工的英语水平，对于英语水平较高的员工，培训人员应允许其不必接受此节课程的培训，只需给其发放相应的英语内容资料即可。经过观察，英语水平较低的员工，可以留下来接受一字一词的培训。这样可以使要接受培训的人员数量减少，有利于培训人员有针对性地进行培训，同时又区别出不同英语水平的员工，以便分配部门参考。针对性培训确定对象后，培训者可根据员工的实际英语水平来拟定培训进度和方式，在培训过程当中，如果有的员工表现很突出，较快地掌握了相关的内容，培训人员也应允许其提前下课，这样给不会的员工造成一定的压力，因而更会努力地去学习，有利于培训效果的提升。培训过程可以采用一项一项来讲解，让员工一项一项地去记忆与默写，或一个单词一个单词，逐个句子地去读与背。