激励技巧 (NXPowerLite)

FACILITATION SKILLS FACILITATION SKILLS A Skills Development ProgramA Skills Development Program Definition of facilitation Facilitation is about change Applications and benefits of facilitation Characteristics and competencies of the facilitator Key principles of quality facilitation Basics of understanding people Basics of communication The anatomy of the facilitation processProgram ContentProgram Content Definition of facilitation Facilitation is about change Applications and benefits of facilitation Characteristics and competencies of the facilitator Key principles of quality facilitation Basics of understanding people Basics of communication The anatomy of the facilitation processProgram ContentProgram ContentFacilitate. “to free from difficulties or obstacles; make easier, aid, assist.“ The role of the facilitator - to design and coordinate a process that helps a group accomplish, while optimizing group functioning The facilitator is a neutral guide who takes an active role in guiding the process while adhering to principles of effective facilitation. Facilitate.The The role of the facilitator is to is to coordinate the coordinate the exchange by prescribing procedural exchange by prescribing procedural steps, initiating and guiding discussion steps, initiating and guiding discussion and by adjusting proceduresand by adjusting procedures during a during a workshop to fit the personal, cultural and workshop to fit the personal, cultural and professional characteristics of participantsprofessional characteristics of participants Definition of facilitation Facilitation is about change Applications and benefits of facilitation Characteristics and competencies of the facilitator Key principles of quality facilitation Basics of understanding people Basics of communication The anatomy of the facilitation processProgram ContentProgram ContentFacilitation is about changeFacilitation is about changeFacilitation is about changeFacilitation is about change Definition of facilitation Facilitation is about change Applications and benefits of facilitation Characteristics and competencies of the facilitator Key principles of quality facilitation Basics of understanding people Basics of communication The anatomy of the facilitation processProgram ContentProgram ContentApplications of Facilitation: Analysis and action research Structured decision making Planning in all its forms Problem solving Conflict resolution, mediation, negotiation Learning (training and development) Team development Benefits of Facilitation:Benefits of Facilitation:üü Improving decision making Improving decision makingüü Improving group dynamics Improving group dynamicsüü Assisting decision makers through change process Assisting decision makers through change processüü Creative problem solving Creative problem solvingüü Achieving common focus and priorities for groups with Achieving common focus and priorities for groups with divergent views divergent views üüChallenging existing paradigmsChallenging existing paradigmsüüImproved planning;Improved planning;üüHigher levels of buy in and ownership for planning and Higher levels of buy in and ownership for planning and change.change. Definition of facilitation Facilitation is about change Applications and benefits of facilitation Characteristics and competencies of the facilitator Key principles of quality facilitation Basics of understanding people Basics of communication The anatomy of the facilitation processProgram ContentProgram Content1. Enjoy working withworking with, and helping peoplehelping people to feel good about themselves and achieve their desired results; 2. Ability to analyzeanalyze comments, understand how they relate to the topic, and develop appropriate responses; 3. Communicate clearlyCommunicate clearly by making specific, concise points, using appropriate levels of energy to build excitement and enthusiasm; 4. Practice active listeningPractice active listening by engaging a speaker, listening attentively, and asking probing questions; 5. Convey warmthConvey warmth to others by using smiles, praises, and gestures in one-on-one and group interactions; 6. Demonstrate self-confidence and leadershipDemonstrate self-confidence and leadership when working with others, being the person others look to for direction and counsel; 7. Have a business-orientationHave a business-orientation with an interest in finding methods to improve the way things are done, looking beyond the narrow focus of a job to the greater scope of the business. Characteristics of a good facilitatorCharacteristics of a good facilitator Workshop design Coordinate discussion to logical conclusion Use tools and techniques to create a participative environment e.g. ice breakers, games, activities using drawings, diagrams, role play, discussions in pairs, small groups etc Creating an atm